Enhanced Collection Suite Module Information:
Allows management to define and enforce collection strategies and priorities.
Forces collectors to take an action before proceeding to the next account.
Online call queuing and scheduling feature means each collector can make more calls.
Call scheduling by date and time triggers the system to automatically bring up accounts when calls are scheduled, which improves successful contact rates.
Comprehensive account scoring and call prioritization allows you to focus collectors’ efforts on the accounts that you know will have the greatest impact on delinquency. This insures maximum results from calls made by each collector.
Work paperless, no need to print/review reports.
Account Ownership feature allows the assignment of accounts to specific collectors allowing you to place responsibility directly with each collector. This allows immediate identification of problem areas.
Identify and setup special groups of accounts, based on user defined criteria that can then be worked by the appropriately skilled collector.
Flexible, robust collector assignment feature allows work load leveling and saves you valuable time when establishing collector work loads.
A delinquency and collection activity report by collector provides instant access to collector performance information and simplifies collector management.

 

 

Enhanced Collection Suite Flow Chart Process: